Fuddruckers Position Descriptions

Job Title: General Manager

Reports To: Director of Operations

Supervised directly: Associate Managers and all hourly associates.

Purpose for the Position: To manage the restaurant�s operations, maintaining established quality and cost standards to ensure outstanding guest service and maximum profitability.

Primary Responsibilities:

  1. Floor management to ensure 100% guest satisfaction.
  2. Develops short and long term financial and operational plans for the restaurant in support of the corporate objectives.
  3. Develops the annual budget.
  4. Monitors the performance of the restaurant through verification and analysis of financial and results on guest satisfaction measures. Initiates corrective action as required.
  5. Maintains product and service quality standards by conducting ongoing evaluations and investigating any complaints. Initiates corrective action as required.
  6. Develops and implements local store marketing programs to build sales.
  7. Establishes and maintains an environment that ensures associate motivation, development, and training.
  8. Establishes and maintains applicable preventive maintenance programs to protect the physical assets of the restaurant.
  9. Ensures the security of the restaurant is adequate to provide protection of associates, guests, and assets.
  10. Ensures that two-way communication exists with all associates.
  11. Manages in compliance with established company practices and policies.
  12. Manages in compliance with all local, state, and federal legislation.
  13. Ensures that the restaurant is adequately and competently staffed to meet guest needs.
  14. Utilizes Maximizing Performance to ensure Associate Manager development.
  15. Maintains an environment that ensures associate and guest safety.

 

Key Dimensions:

  1. Guest Service Orientation � Making efforts to listen to and understand the guest (both internal and external); anticipating guest needs; giving high priority to guest satisfaction.
  2. Developing Organizational Talent � Developing individual�s skills and competencies by planning effective developmental activities related to current and future jobs.
  3. Financial Decision Making � Committing to an action requiring the analysis of financial information by developing alternate courses of action that are based on logical assumptions and factual information and that take resources into consideration.
  4. Work Standards � Setting high goals or standards of performance for self, others, and the organization; being dissatisfied with average performance; imposing standards of excellence on self rather than having standards imposed by others.
  5. Teamwork � Active participation in, and facilitation of, team effectiveness; taking actions that demonstrate consideration for the feelings and needs of others; being aware of the effect of one�s behavior on others.
  6. Motivational Fit � Demonstrating willingness and ability to work long hours while accomplishing the key responsibilities of the job; demonstrating an ability to operate consistent with company values and mission.

Other Important Dimensions:

  1. Analysis � Securing relevant information and identifying key issues and relationships from a base of information; relating and comparing data from different sources; identifying cause-effect relationships.
  2. Planning and Organizing � Establishing a course of action for self or others to accomplish a specific goal; planning proper assignments of personnel and appropriate allocation of resources.
  3. Adaptability � Demonstrating willingness and ability to work under constantly uncertain and changing conditions without becoming frustrated; ability to quickly react to a shift in direction.
  4. Individual Leadership � Using appropriate interpersonal styles and methods to inspire and guide individuals toward goal achievement; modifying behavior to accommodate tasks, situations, and individuals involved.
  5. Initiative � Asserting one�s influence over events to achieve goals; self-starting rather than accepting passively; taking action to achieve goals beyond what is required; being proactive.
  6. Follow-up � Establishing procedures to monitor the results of delegations, assignments, or projects; taking into consideration the skills, knowledge, and experience of the assigned individual and characteristics of the assignment or project.
  7. Delegation � Allocating decision-making authority and task responsibilities to appropriate individuals; utilizing people�s time, skills, and potential effectively.

 

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Job Title: Associate Manager

Reports To: General Manager

Supervised directly: Hourly associates working on assigned shift.

Purpose for the Position: To assist the General Manager by performing similar duties and by assuming authority and responsibility of the General Manager during absences. Primary function is to ensure 100% guest satisfaction.

Primary Responsibilities:

  1. Floor management to ensure 100% guest satisfaction.
  2. Assists in the development of short and long term financial and operational plans for the restaurant in support of the corporate objectives.
  3. Participates in the development of the annual budget.
  4. Monitors the performance of the restaurant through verification and analysis of financial and results on guest satisfaction measures. Initiates corrective action as required.
  5. Maintains product and service quality standards by conducting ongoing evaluations and investigating any complaints. Initiates corrective action as required.
  6. Recommends local store marketing programs to build sales and implements programs directed by General Manager.
  7. Maintains an environment that ensures associate motivation, development, and training.
  8. Maintains applicable preventive maintenance programs to protect the physical assets of the restaurant.
  9. Ensures the security of the restaurant is adequate to provide protection of associates, guests, and assets.
  10. Ensures that two-way communication exists with all associates.
  11. Manages in compliance with established company practices and policies.
  12. Manages in compliance with all local, state, and federal legislation.
  13. Ensures that the restaurant is adequately and competently staffed to meet guest needs.
  14. Maintains an environment that ensures associate and guest safety.

 

Key Dimensions:

  1. Guest Service Orientation � Making efforts to listen to and understand the guest (both internal and external); anticipating guest needs; giving high priority to guest satisfaction.
  2. Financial Decision Making � Committing to an action requiring the analysis of financial information by developing alternate courses of action that are based on logical assumptions and factual information and that take resources into consideration.
  3. Work Standards � Setting high goals or standards of performance for self, others, and the organization; being dissatisfied with average performance; imposing standards of excellence on self rather than having standards imposed by others.
  4. Teamwork � Active participation in, and facilitation of, team effectiveness; taking actions that demonstrate consideration for the feelings and needs of others; being aware of the effect of one�s behavior on others.
  5. Motivational Fit � Demonstrating willingness and ability to work long hours while accomplishing the key responsibilities of the job; demonstrating an ability to operate consistent with company values and mission.

Other Important Dimensions:

  1. Analysis � Securing relevant information and identifying key issues and relationships from a base of information; relating and comparing data from different sources; identifying cause-effect relationships.
  2. Planning and Organizing � Establishing a course of action for self or others to accomplish a specific goal; planning proper assignments of personnel and appropriate allocation of resources.
  3. Adaptability � Demonstrating willingness and ability to work under constantly uncertain and changing conditions without becoming frustrated; ability to quickly react to a shift in direction.
  4. Individual Leadership � Using appropriate interpersonal styles and methods to inspire and guide individuals toward goal achievement; modifying behavior to accommodate tasks, situations, and individuals involved.
  5. Initiative � Asserting one�s influence over events to achieve goals; self-starting rather than accepting passively; taking action to achieve goals beyond what is required; being proactive.
  6. Follow-up � Establishing procedures to monitor the results of delegations, assignments, or projects; taking into consideration the skills, knowledge, and experience of the assigned individual and characteristics of the assignment or project.
  7. Delegation � Allocating decision-making authority and task responsibilities to appropriate individuals; utilizing people�s time, skills, and potential effectively.

 

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